Complaint Policy

Y Bacchus & Co is committed to high quality legal advice and client care. We value your instructions and are confident of providing a high quality service in all respects. All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately contact Yvette Bacchus on 0208 524 9111 or by post to our office with any concerns you may have about any aspect of the service you have received or about the bill. However, we would be disappointed if you thought that you had reason to be unhappy with the service that we are providing. We have a procedure in place which details how we handle complaints. Your complaint will be reviewed by Yvette Bacchus and you will receive a response within 10 working days (2 weeks).

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ – Telephone: 0300 555 0333 to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. www.legalombudsman.org.uk. If you are concerned that we haven’t adhered to the SRA Rules and Regulations you can report your concerns to the SRA: Solicitors Regulation Authority, The Cube 199 Wharfside Street Birmingham B1 1RN Telephone: 0370 606 2555. Email: report@sra.org.uk.